The majority of our downloads are in either a PDF or Zip format. Both require additional software to view and fortunately, the additional software is easy to install and free.

About PDF Files

To read or view a PDF (Portable Document Format) file, you will need to download and install the Adobe Acrobat Reader.This is a web browser plug-in from Adobe that seamlessly integrates with your browser and allows you to view and print PDF files. Best of all, it's free!

If you do not have Acrobat Reader installed on your computer, you can download it for free here.

About Zip Files

To view a zip file, you need to "unzip" it using a utility such as WinZip or other zip utilities. "Zipping" a file is a method of compressing the file so that it can be transferred at a much higher rate than if it were in it's native uncompressed state. A file that might normally take 10 minutes to download can be "zipped" and the download time can be significantly reduced.

A trial version WinZip can be downloaded from WinZip.com and a free version can be found at http://shareware.cnet.com/.

About MS Word 2000 or Excel 2000 files

If you attempt to open MS Word or MS Excel files from this web site and you have MS Office 2000 installed but you have not installed the Office 2000 Service Release 1 file, you might be prompted for a password to open the file. This does not indicate an error with the file - it is a problem with MS Office 2000 Suite.  The Service Release 1 file corrects this issue and can be downloaded for free at the Microsoft Web Site. You should be able to click "Cancel" and skip the password prompt. If you click Cancel, you should be able to continue to download the file.

ITSVA assumes no responsibility or liability for installation issues or problems with Microsoft, Adobe, or WinZip software. ITSVA does not provide technical support for these products.